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Return

RETURNS

You can return goods in new condition within 14 days after receiving the parcel. For shipping please use the packaging we used to send the product to you to protect the manufacturer packaging of the goods (e. g. boots, helmets, ...). Please make sure all 'old' shipment stickers are removed to prevent confusion at the parcel service. Also include a note with the reason for your return.

If you want to order another size or different item, please place a new order in our online shop.

To making it easy for you to return items, you can use our DHL return service.

Print your online shipping label, stick it on the parcel and hand it over to the DHL office or packing station.

COUNTRY / DHL Parcel Shipping Labelcosts for the returnmaximum measurement
Germany <click here>         EUR 5,00 120 x 60 x 60 cm
Germany <click here>        bulky goods (Skis, Skipoles, ... over 120 cm!) EUR 25,00 200 x 40 x 20 cm
Austria <click here> EUR 10,00 100 x 60 x 60 cm
Switzerland <click here> EUR 15,00 120 x 60 x 60 cm
Netherlands <click here> EUR 10,00 120 x 50 x 50 cm
Belgium <click here> EUR 10,00 120 x 60 x 60 cm
Luxembourg <click here> EUR 10,00 120 x 60 x 60 cm
Denmark <click here> EUR 12,00 100 x 50 x 50 cm
Czech Republic <click here> EUR 10,00 120 x 60 x 60 cm
Italy <click here> EUR 12,00 120 x 60 x 60 cm
France <click here> EUR 12,00 120 x 60 x 60 cm
Great Britain / UK <click here> EUR 12,00 120 x 60 x 60 cm
Slovenia <click here> EUR 10,00 120 x 60 x 60 cm
Slovakia <click here> EUR 10,00 120 x 60 x 60 cm
Croatia <click here> EUR 12,00 120 x 60 x 60 cm
Poland <click here> EUR 10,00 120 x 60 x 60 cm
Hungary <click here> EUR 10,00 100 x 50 x 50 cm
Sweden <click here> EUR 15,00 120 x 50 x 50 cm
Finland <click here> EUR 12,00 120 x 60 x 60 cm
Spain <click here> EUR 10,00 110 x 60 x 60 cm
Bulgaria <click here> EUR 15,00 120 x 60 x 60 cm
Rumania <click here> EUR 15,00 105 x 60 x 60 cm


Since 13.06.2014 the standards of the EU-directive of consumer's rights are valid in Germany.
NEU: You cover the costs of returning goods.

The costs for each country are shown in the graphic and will be charged at the refund.

In return you will receive a EUR 10,00 voucher-code with our confirmation mail of your returned goods. This voucher is valid for your next purchase from EUR 50,00

Alternatively you can pay for the shipping costs with post/DHL or a logistic service of your choice.
In this case you will also receive a EUR 10,00 voucher-code with our confirmation mail of your returned goods. This voucher is valid for your next purchase from EUR 50,00

In this case please CLEAR the shipping costs in any case. Uncleared returns will be rejected!

Please enclose the return sheet and note your bank details for your refund.
If you have choosen one of the following payment methods: paypal, sofortüberweisung.de, Amazon Payments or Credit card, we refund to the selected account.

After having received your returns we will refund within 7 working days.

If you return bulky goods (parcel exceeding 120 cm, e. g. skis, ski poles etc) using our DHL return service we charge you EUR 25,00

Returns are excluded for customized products (such as drilled skis according to your specifications), underwear and safety eqipment.

You only have to cover a loss in value if this results from an inpropper handling, which is not nessesary to check the condition, characteristics and functionality of the goods.

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If you submit the package yourself, please send it to the following address
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Return address Germany:

XSPO / Obpacher
Passauer Strasse 29
94152 Neuhaus/Inn
Deutschland

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Returns Austria

Please send the goods with shipping costs CLEARED to our Austrian return address below. Uncleared returns will be rejected!

Postamt Schärding
postlagernd
Retouren XSPO / Obpacher
A-4780 Schärding
ÖSTERREICH

After having received your returns we will refund within 7 working days.

Please enclose the return sheet and note your bank details for your refund.
If you have choosen one of the following payment methods: paypal, sofortüberweisung.de, Amazon Payments or Credit card, we refund to the selected account.

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Returns EU

Please send the goods with shipping costs CLEARED to our return address below. Uncleared returns will be rejected!

XSPO / Obpacher
Passauer Str. 29
94152 Neuhaus
Deutschland

Please enclose the return sheet and note your bank details for your refund.
If you have choosen one of the following payment methods: paypal, sofortüberweisung.de, Amazon Payments or Credit card, we refund to the selected account.

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Returns Switzerland

Please send the goods with shipping costs CLEARED to our return address below. Uncleared returns will be rejected!

XSPO / Obpacher
Passauer Str. 29
94152 Neuhaus
Deutschland

Please enclose the return sheet INSIDE THE PARCEL (NOT outside with a documents pocket) and note your bank details for your refund.
If you have choosen one of the following payment methods: paypal, sofortüberweisung.de, Amazon Payments or Credit card, we refund to the selected account.

Please declare value of goods (customs) BELOW EUR 10,00 and content "Warenrücksendung"

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What happens if the 14 day return period is exceeded?

If you have clearly exceeded the statutory right of withdrawal of 14 days, we may no longer accept the return and return the goods to you, In this case you also have to pay for the postage.
If we accept your late withdrawal, we will charge a processing fee that currently equals 20 percent of the value of the goods.